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Golden Euro Casino Privacy Policy

At Golden Euro Casino, we are committed to protecting the privacy and security of our users’ personal information.  This Privacy Policy outlines the types of information we collect, how we use and protect that information, and the choices users have regarding their personal data.  We adhere to the principles of the General Data Protection Regulation (GDPR) and comply with the new EU guidelines for data protection.

Information We Collect

Golden Euro Online Casino is committed to only retain essential information that is absolutely necessary to keep your casino account functioning optimally.  Our Privacy Policy is here to give you a transparent source of the exact ins and outs in terms of what that means.  Below we cover what details we collect to maintain your account:

Personal Information

When you register an account or use our services, we may collect the following personal information:

  1. Basic information: Your name, email address, telephone number, date of birth, and gender.
  2. Account credentials: Your username, password, and security questions.
  3. Financial information: Your payment card details, bank account information, and transaction history.
  4. Identification documents: In compliance with Know Your Customer (KYC) regulations, we may collect copies of your identification documents, such as a passport or driver’s license.
  5. Communication data: Information you provide when contacting our customer support or participating in surveys or promotions.

Non-Personal Information

We also collect non-personal information that does not directly identify you.  This may include:

  1. Device and technical data: Information about your device, operating system, browser type, IP address, and referring URLs.
  2. Cookies and similar technologies: We use cookies to enhance your experience on our website, collect usage statistics, and deliver personalized content.

How We Use Your Information

The information outlined in our Privacy Policy above states what data we collect when you create a Golden Euro Casino account, and when you play our games, irrespective of your device.  Keep reading for more information pertaining to what we do with the information we collect, and our reasons for storing it.

Purpose of Processing

Golden Euro Online Casino processes personal information for the following purposes:

  1. Account management: To create and manage your casino account, provide customer support, and communicate with you regarding your account.
  2. Payment processing: To process your deposits and withdrawals, prevent fraud, and comply with legal and regulatory requirements.
  3. Improving our services: To analyze usage patterns, conduct research and development, and enhance the quality of our website and games.
  4. Marketing and promotions: With your consent, we may send you promotional offers, newsletters, and updates about our services and new features.
  5. Legal obligations: To comply with applicable laws, regulations, and court orders.

Lawful Basis

We process personal data at Golden Euro Casino based on one or more of the following lawful grounds:

  1. Performance of a contract: Processing is necessary for the performance of the contract between you and Golden Euro Casino.
  2. Legitimate interests: Processing is necessary for our legitimate interests, such as fraud prevention, network and information security, and improving our services.
  3. Consent: Processing is based on your explicit consent, which you can withdraw at any time.

Data Retention and Security

It is important to note that although Golden Euro Casino collects and uses player data, we only do so for the purposes stated above.  As for retaining data, the following information applies:

Data Retention

Golden Euro Casino retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.  There is currently no specified retention period in the General Data Protection Regulation (GDPR).

Data Security

We implement suitable security measures to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction.  These measures include encryption, firewalls, secure socket layer technology (SSL), and access controls.  Note that although Golden Euro Casino goes to great lengths to protect user data, no method of transmission or storage is 100% secure.  As such, absolute security cannot be guaranteed.

Sharing and Disclosure

Whenever you provide identifying data, whether it is personal or relates to your device, we treat it with utmost sensitivity and we do not willingly disclose information unless it is absolutely necessary.  Continue reading for details on how and when Golden Euro Casino might share data.

Third-Party Service Providers

We may collaborate with reliable third-party service providers who support us in website operations, business activities, and service delivery, and we may share your personal information with them for these purposes.  These providers are contractually obligated to safeguard your data and only process it in accordance with our instructions.

Legal Compliance

We may disclose your personal data if required by law, regulation, or a valid legal request.  This means that we reserve the right to disclose your information in compliance with legitimate requests from public authorities, which may include fulfilling national security or law enforcement obligations.

Your Rights and Choices at Golden Euro Casino

At Golden Euro Online Casino, our players have full control of the data we have collected.  Continue reading to find out how you can manage the data we collect, should you wish to do so.

Access, Correction and Deletion

You have the right to access, correct, or delete your personal data held by Golden Euro Online Casino.  You can update your account information by logging into your account or contact our customer support for assistance.

Marketing Communications

You have the choice to opt-in or opt-out of receiving marketing communications from Golden Euro Casino.  You can manage your communication preferences by adjusting your account settings or following the unsubscribe instructions provided in the email.

Cookies and Similar Technologies

We give our players and users of our site control of cookie preferences, and we make it possible for you to manage and change these preferences by engaging your browser settings.  Having said that, please note that disabling cookies may impact certain features and functionality of the Golden Euro Online Casino website.

We Do Not Support Underage Gambling

Our services are not intended for individuals under the age of 18 (or the legal age to gamble in your jurisdiction).  Golden Euro Online Casino will not collect any data from individuals below the legal age to gamble intentionally.  Should we unwittingly collect data from a minor, or a person not of legal age to gamble in any jurisdiction, Golden Euro Casino will take immediate action to destroy any and all such information promptly.

Changes to the Golden Euro Casino Privacy Policy

Golden Euro Casino reserves the right to update our Privacy Policy from time to time, without prior notice.  Any changes will be posted on our website, and we encourage you to review the policy periodically.  Your continued use of Golden Euro Casino services after the posting of any modifications constitutes your acceptance of the revised Privacy Policy.

Should you require any additional information or clarity surrounding the Golden Euro Casino Privacy Policy, please refer to the General Data Protection Regulation (GDPR), which is available online.  Alternatively, contact the Golden Euro Online Casino support team.